Refunds & Returns
Due to the fees associated with electronic transactions, we cannot offer full refunds on purchases. Refunds for services (all classes including private sessions) are subject to a 12% handling fee taken off the original purchase price.
Unfortunately, we are unable to offer refunds for digital products.
Refunds for services, minus the 12% handling fee, are available up to a week before the service is scheduled.
Alternatively, we offer a store credit equal to the purchase price of your item(s).
If you require a refund, please contact Rooted in Language at firstname.lastname@example.org.
Last Updated: May 30, 2018
Rooted in Language (rootedinlanguage.com) and Rita Cevasco & Associates (rootedinlanguage.com/intervention) are sister companies operated respectively by Rooted in Language LLC, located at 5249 Bentwood Dr, Mason, Ohio, US 45040 and Rita M. Cevasco, M.A. Speech-Language Pathologist LLC, located at 5055 Clovercrest Ct, Mason, Ohio, US 45040 (“Rooted in Language”, “Rita Cevasco & Associates”, “website”, “site”, “we”, “us”, or “our”).
1. Our Privacy Principles
We are committed to recognizing and respecting your privacy rights by keeping you informed about usage and possible changes in usage of your personal data. We also work to uphold the processing and protection of your personal data in compliance with applicable law.
Our processing of your personal data is compliant with the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (“GDPR”).
2. User Information
Account Data You Directly and Voluntarily Provide Us
We may collect and process some or all of the following information you make available to us if you register on our site, purchase or download our products, and use our services, such as your:
Customer Support or Technical Information you provide when you contact us with questions about your account or our products and services.
When you purchase or download from our site, you have the option to create a customer profile. This will save any log in information you wish to keep, including (but not limited to) your name, email address, mailing address, and credit card information. This profile is not required in order to purchase or use our website.
If you create a customer account, you have the option to change your email address or password. If you request your customer account be deleted, we will answer your request and remove your customer account information from our system.
Public Data You Post
If you post information on the public areas of our site (such as blog comments), that data may be collected and used by us, other users, and the general public, such as reviews, comments, or other user content. We strongly recommend that you do not post any information through the site that allows strangers or third parties to identify or locate you, or that you otherwise do not wish to share with the public.
Usage Data We Automatically Collect
In addition to the information you provide us, we also collect and process passive data. This data may include your:
Device Registration Data
3. Children’s Privacy
If you provide any personal information about a child under 18 years of age on the website, you expressly represent that you are the parent or guardian of the child and have the full right and authority to upload the information.
Both Rooted in Language and Rita Cevasco & Associates occasionally ask for private information about a child, which may include their:
Educational level and/or difficulties
Progress and Diagnostic Reports
4. How We Use Your Information
Customer Account Information
We use the information that we collect to provide you full access to our website and services. Your information may be used for the following:
To provide and improve our services, products, and content
To administer our services and accounts
To enable users to enjoy and navigate the website
To better understand and respond to user needs and interests
To fulfill user-made requests or respond to questions and inquiries
To provide announcements, notifications, and advertisements related to our website
To accurately measure and analyze website usage and content engagement
Any information given about a child by the parent or guardian is used to provide child-specific assistance in the form of Parent Coaching Classes (through Rooted in Language) or Individual Intervention (through Rita Cevasco & Associates).
5. How We Share Your Information
Customer Account Information
We may disclose non-personally-identifiable aggregated information about our users without restriction.
Personally-identifying information that you disclose to Rooted in Language or Rita Cevasco & Associates is shared only with employees of either Rooted in Language or Rita Cevasco & Associates.
Sharing of personal information does not extend beyond the direct control of Rooted in Language and Rita Cevasco & Associates. We do not give, sell, rent, or trade personal information with any party, business, or individual under any circumstance.
The private information of children is never shared beyond the context in which it was originally requested, either by Rooted in Language (for Parent Coaching Classes) or Rita Cevasco & Associates (for Individual Intervention).
Information about a specific child is only shared after written consent from the parent or guardian is obtained. For further information, see the Confidentiality Policy of Rita Cevasco & Associates.
Sharing of children’s information does not extend beyond the direct control of Rooted in Language and Rita Cevasco & Associates. We do not give, sell, rent, or trade personal information with any party, business, or individual under any circumstance.
Rooted in Language offers group educator training classes. We cannot control usernames or their visibility. Any information shared within that class will be heard within a group setting. We require all participants to agree to a confidentiality statement (copied below). However, Rooted in Language is not responsible beyond ensuring the agreement is signed by all participants.
Every participant is informed that the video recording will be available to the entire group for private viewing.
Privacy Statement: Due to the confidential nature of online group classes through Rooted in Language, any participant names and comments shared (either live or through recorded material) may not be discussed or shared beyond the confines of the class. By joining this class, all educators, parents, and guardians acknowledge that their usernames will be visible and their comments will be heard, recorded, and shared.
Any classes and video recordings made by Rooted in Language are owned solely by Rooted in Language and may be used or deleted at our discretion.
7. Media and Social Media
Rooted in Language runs several media and social media accounts, including Facebook, Instagram, YouTube, SoundCloud, Stitcher, iTunes, and Pinterest. By using Rooted in Language related media on those sites, you are agreeing to their respective Privacy Policies.
Any information you choose to share on those sites is outside of our control and policies, and is subject to the policies of those entities.
Rooted in Language Copyright Policy
All Rights Reserved.
The digital products you purchase from Rooted in Language are owned and licensed by Rooted in Language, LLC.
Individual Usage Policy:
Any product that is purchased is reproducible for personal use by the purchaser only. Otherwise, no part of this publication may be copied, reproduced, stored in a retrieval system, or transmitted electronically in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission from Rooted in Language.
Please contact Rooted in Language at email@example.com for more details if you wish to use this product beyond individual use.
Classroom Usage Policy:
In addition to the above Individual Usage Policy, materials purchased by teachers is for their private and personal classroom use only. If teachers would like to share out materials with other professionals, we ask that you honor our copyright by sending any interested parties to our shop.
Thank you for honoring our copyright policy. It enables us to continue to offer you high quality products at a reasonable price. We value our relationships with our customers and thank you for respecting our work.
Disclaimer: At Rooted in Language we believe in our products and ideas. Each item has been refined through our work with children of varying ages and abilities. However, we recognize that children are individuals and their needs are complicated, so we cannot ensure your personal success. Rooted in Language offers no explicit or implied guarantee or warranty for your children's learning outcomes.